Contact Roostake Casino

If you need help with your Roostake Casino account or gaming experience, contact our support team at support@roostakecasino.wtf. We aim to provide clear and useful assistance with common account, payment, technical and responsible gambling enquiries.

Roostake Casino holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202411047-FI2, and is operated by V.D. International Ltd., registered in Belize.

How to get in touch

For assistance, send an email to support@roostakecasino.wtf. Please use the email address linked to your account where possible, as this can help the support team identify your enquiry and protect your account information. Do not include your password or other sensitive security details in your message.

To help us respond more efficiently, include your account email address or username, a short description of the issue, and screenshots if relevant. If your enquiry concerns a transaction, include the relevant date and general transaction details, but avoid sending complete payment card numbers or other confidential information.

Account access, profile and verification questions
Deposit and withdrawal enquiries
Questions about bonus terms and conditions
Technical problems, errors or website difficulties
Responsible gambling requests, including help with account restrictions

What to expect

Support requests are reviewed in the order received. The team will generally reply within 24 hours, although more complex enquiries may require additional information or further review. Please reply to the existing email thread if support asks for clarification, so the conversation can be handled more efficiently.

For account security, some requests may require reasonable verification before changes or account information can be discussed. If you have an urgent responsible gambling concern, state this clearly in your message so it can be identified promptly.