Privacy Policy

This Privacy Policy explains how Roostake Casino may collect, use, store and protect personal information when you visit our website, create or use an account, contact support or otherwise use our services. We aim to handle information responsibly, transparently and only for appropriate business, legal and security purposes. By using the website, you acknowledge that information may be handled as described below.

Roostake Casino holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202411047-FI2, and is operated by V.D. International Ltd., registered in Belize.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Roostake Casino may collect information that you provide directly, information generated when you use the website, and information received from service providers or other lawful sources. We seek to collect information that is relevant to operating and securing the service.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also handle information needed to confirm your identity, age and eligibility to use gambling services. If verification is required, this may include copies or details from identity documents and other information used to complete customer checks.

Payments and transactions

We may record deposits, withdrawals, wagers, gaming activity, account balances and other transaction information. Payment information may be processed through payment providers and may include relevant payment method details, transaction references and verification information. We do not need to retain every payment detail in an openly visible form, and payment providers may handle information under their own privacy terms.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, links used, access times and other activity information. We may also use cookies and similar technologies to remember preferences, maintain sessions, understand website performance and help protect accounts.

Communications and support

If you contact us, we may keep the content of your messages, support history, account references and information needed to respond. We may also record communications or service interactions where appropriate for training, quality control, security, complaint handling and record-keeping.

How we use information

Personal information may be used for the following purposes. The specific information used will depend on the activity and the reason it is needed.

To create, operate and maintain your account and provide access to available website features.
To process deposits, withdrawals, wagers, account activity and other requested transactions.
To verify identity, age and account information, and to carry out customer due diligence where required.
To detect, investigate and prevent fraud, money laundering, payment abuse, account misuse, collusion, cheating and other suspicious or unlawful activity.
To meet legal, regulatory, court, taxation, financial, responsible gambling and record-keeping obligations that apply to the service.
To provide customer support, answer questions, investigate complaints and resolve technical or account issues.
To operate, maintain, test and improve the website, products, systems and security controls.
To understand general website use, measure performance and improve content, navigation and user experience.
To send service messages, account notices, security alerts and other communications necessary to administer the account.
To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information from different sources when this is reasonably necessary for security, verification, account administration or service improvement. We do not use personal information for unrelated purposes without an appropriate reason, notice or permission where required.

Sharing information

Information may be shared with trusted service providers that help operate the website and deliver services. These may include identity and verification providers, payment processors, technology and hosting providers, customer support tools, security providers, analytics services and professional advisers. Providers should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where necessary to prevent harm, protect players and the website, investigate suspected wrongdoing, enforce applicable terms, respond to lawful requests or meet legal obligations. If information is transferred to another country or processed by an overseas provider, we take reasonable steps to support appropriate handling and security.

Cookies, security and storage

Cookies and similar technologies

Cookies are small files or identifiers stored on your device. They can help the website remember your session, keep pages working, save preferences, measure traffic and identify technical or security issues. Some cookies may be placed by service providers that support website functionality, analytics or communications.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect login, account features, security checks or other parts of the website. Browser controls vary, so you should review the settings and help information for the browser and device you use.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, encryption or secure transmission where appropriate, monitoring and staff or provider controls. No website, device or electronic transmission can be guaranteed to be completely secure, so you should keep account credentials confidential and contact support if you suspect unauthorised activity.

Retention of information

We keep information for as long as reasonably necessary for the purposes described in this Policy, including account administration, security, dispute resolution and business records. Some records must be kept for a period required by law even after an account is closed. The length of storage depends on the type of information, the reason it was collected and applicable obligations. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security requirements or the need to keep certain records.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where another applicable basis for deletion exists. Deletion may not be possible when records must be retained for legal, security, dispute or transaction purposes.
Marketing consent: withdraw your consent to marketing communications at any time. You can usually use an unsubscribe option in a marketing message or contact us directly. Withdrawing consent will not affect the lawfulness of marketing sent before withdrawal and will not necessarily stop essential service or security messages.
Restriction or objection: in some situations, ask us to limit particular processing or object to certain uses of information.
Complaint: raise a concern about how information has been handled and seek information about available complaint channels.

How to make a privacy request

To exercise your rights, request access or correction, ask about deletion, or withdraw consent to marketing, contact support@roostakecasino.wtf. Please explain your request clearly and provide enough information for us to identify your account and understand what you are asking. We may request reasonable information to verify your identity before providing account information or making changes.

We aim to respond to valid privacy requests within a reasonable period. If a request is complex, involves third-party information, conflicts with record-keeping duties or cannot be completed, we will explain the relevant reason where permitted. You should also keep your account details accurate and tell us if your contact information changes.

Changes to this Policy

We may update this Privacy Policy when our services, technology, privacy practices or legal obligations change. The latest version will be made available on the website and will show the current approach to handling information. We encourage you to review this page from time to time. Continuing to use the website after an update may indicate acceptance of the revised Policy where this is permitted.