Responsible Gaming

Roostake Casino is committed to promoting safer gambling and helping players keep gaming enjoyable, informed and within their control. Gambling should be treated as entertainment, not a way to make money or solve financial problems. Please take time to understand your play, set suitable limits and seek support if gambling is becoming difficult to manage.

Roostake Casino holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202411047-FI2, and is operated by V.D. International Ltd., registered in Belize.

Gamble for entertainment

Online casino games involve chance, and outcomes cannot be predicted or controlled. Every wager carries a risk of loss. There is no guaranteed strategy, system or pattern that can ensure a win, and previous results do not determine future results. A losing run does not make a win more likely, while a recent win does not mean another win is due.

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential living costs and other financial commitments have been covered. Never use borrowed money, rent, bill money or funds intended for necessities to gamble. If gambling is affecting your ability to meet financial responsibilities, stop playing and seek assistance.

Set a spending limit before you begin and avoid increasing it while playing.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending where possible.
Do not chase losses or increase stakes to try to recover money.
Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
Remember that gambling is not a source of income or a reliable way to improve your finances.

A useful personal rule is to decide your budget and session length in advance, then finish when either limit is reached. Keeping a record of deposits, wagers, wins, losses and time spent can help you understand your habits. If the figures or the amount of time surprise you, consider taking a break and reviewing your gambling.

Tools for safer play

Account and gaming controls can help you manage gambling before it becomes a concern. Available tools may include deposit limits, wagering or spending limits, session reminders, activity statements, time-outs and self-exclusion. The exact controls, settings and conditions may vary. Review the information shown in your account and use the support process available if you need assistance applying a restriction.

Set limits before playing

A limit is most effective when it is set before you start a session and is based on an amount you can genuinely afford. Consider setting daily, weekly or other available limits, as well as a maximum session time. Do not treat a limit as a target to spend. It is a boundary designed to protect your budget.

Take a time-out

A time-out can provide a short break from gambling and give you space to reassess your habits. Use a time-out if you feel distracted, frustrated or unable to stop. During a break, avoid opening another gambling account or using other services to continue playing. A break is more useful when it is treated as time away from gambling rather than a pause before trying to win back losses.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you choose self-exclusion, follow the relevant instructions carefully and do not attempt to bypass the restriction by creating another account or using another person’s account. Self-exclusion may apply according to the terms of the service and any applicable requirements.

If you cannot find a control or are unsure how a setting works, contact the available support channel before continuing to play. Support staff may explain the process and direct you to the relevant account option, but they cannot guarantee gambling outcomes or recover losses.

Recognising signs of harm

Gambling can become harmful gradually. A concern may exist even when a person has not lost a large amount of money. Pay attention to changes in mood, relationships, work, study, sleep, health and financial behaviour. Honest self-checks can help identify a problem early.

Spending more money or time gambling than you planned.
Trying to win back losses by placing larger or more frequent wagers.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling throughout the day or finding it hard to concentrate.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, selling possessions or missing payments because of gambling.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Arguing with people close to you because of gambling.
Neglecting work, study, health, sleep or other responsibilities.
Making repeated promises to stop or cut back but being unable to do so.

One or more of these signs can be a reason to pause. You do not need to wait for a crisis before asking for help. Stop gambling, apply an appropriate account restriction and speak with someone you trust. A qualified gambling support service can help you review what is happening and decide on practical next steps without judgement.

Do not chase losses

Chasing losses means continuing or increasing gambling because you want to recover money already lost. This can quickly increase the amount at risk and make decisions more emotional. A loss is not a debt that gambling can reliably repay. The safer response is to stop, record the loss honestly and seek support if you feel compelled to continue.

Getting help and protecting others

If gambling is causing concern, confidential help is available in Australia through gambling support services, financial counsellors, health professionals and community organisations. Gambling Help Online is a national source of information and support, and state and territory services may also provide counselling, online assistance and referral options. You can also speak with your general practitioner or another qualified health professional.

If money problems are involved, a financial counsellor may help you understand your position, prioritise essential payments and consider practical options. Do not rely on further gambling to resolve debt. If gambling is affecting your mental health or you feel at immediate risk of harming yourself or someone else, seek urgent help through appropriate emergency or crisis services.

Talk to someone you trust

Sharing a concern with a trusted friend, partner or family member can make it easier to stop and follow through with a plan. Choose someone who will listen without enabling further gambling. You may ask them to help you review your budget, remove gambling apps, monitor account access or attend a support appointment with you.

Protect young people and vulnerable people

Gambling services are intended only for people who meet the applicable legal age requirements. Keep account credentials, payment methods and devices secure, and do not allow another person to use your account. Parents and carers should use suitable device and payment protections where appropriate. Do not ask another person to gamble on your behalf or use another person’s identity or account.

Roostake Casino may apply account checks, restrictions or other measures where required by applicable rules or where safer gambling concerns arise. These measures are not a substitute for personal limits or professional support. If you are worried about your gambling, take action early: stop playing, use the available restriction tools and seek independent help.